Shipping Policy
At GS Homes, we take special care in packing and shipping every handcrafted marble, stone and décor product safely. Since many of our products are fragile, heavy and artisan-made, shipping timelines may vary depending on the product size, weight, availability and delivery location.
1. Order Processing Time
All ready-to-ship orders are usually processed within 30–90 working days after order confirmation.
For handcrafted, customized, made-to-order, or large-size products, processing may take 30-90 working days, depending on the design, carving, finishing, and quality checks required.
Orders are processed from Monday to Saturday, excluding public holidays.
2. Shipping Timeline
Once dispatched, estimated delivery timelines are:
Within India: 30-90 working days
Remote or non-metro locations: 30-90 working days
Bulky / heavy products: Timeline may vary depending on logistics availability
Delivery timelines are estimates only and may be affected by courier delays, weather conditions, strikes, festivals, natural events, remote location serviceability or any situation beyond our control.
3. Shipping Charges
Shipping charges are calculated based on product size, weight, packaging requirements and delivery location.
For certain products, shipping may be included in the product price. For heavy marble, stone, fountain, planter, idol, sculpture or furniture products, additional shipping charges may apply and will be communicated before dispatch.
4. Packaging
Each product is packed carefully using protective packaging material suitable for fragile and handcrafted items.
For marble, stone, idols, fountains, planters, tabletops and delicate décor pieces, we may use multiple layers of protection, wooden crate packing, foam, bubble wrap or reinforced packaging wherever required.
5. Order Tracking
Once your order is dispatched, tracking details will be shared via email, SMS or WhatsApp on the contact details provided at the time of order.
Customers are requested to track the shipment and be available at the delivery address to receive the product.
6. Delivery Address
Please ensure that your shipping address, phone number and pin code are correct before placing the order.
GS Homes will not be responsible for failed delivery or delays caused due to incorrect address, incomplete details, unavailable customer, wrong phone number or courier service restrictions.
If the order is returned due to incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.
7. Inspection at Delivery
Customers are requested to inspect the package at the time of delivery. If the outer packaging appears damaged, torn, wet or tampered with, please take clear photos before opening the parcel.
For all fragile products, an unboxing video is mandatory for any damage, defect, missing item or wrong product claim.
8. Damaged or Missing Product
If your product is received damaged, defective, missing or incorrect, please contact us within 24 hours of delivery with:
Order ID
Clear photos of the product
Photos of the outer packaging
Unboxing video
Shipping label photo
Claims raised after 24 hours or without an unboxing video may not be accepted.
9. Delayed Delivery
While we try our best to deliver orders on time, delays may happen due to courier issues, high order volume, festivals, weather, transport restrictions or remote location serviceability.
In such cases, our team will coordinate with the logistics partner and keep you updated.
10. International Shipping
Currently, international shipping may be available only on request. Shipping charges, duties, taxes and customs clearance charges for international orders will be borne by the customer.
International delivery timelines depend on the destination country, customs process and logistics partner.
