Return and refund Policy

Return & Refund Policy

GS Homes

At GS Homes, every product is carefully made, finished and packed by skilled artisans. Since our products are handcrafted using marble, natural stone and other delicate materials, slight variations in colour, texture, grains, polish, carving and finish are natural and are not considered defects. These variations make every piece unique.

1. Return Eligibility

We accept return or replacement requests only in the following cases:

The product received is damaged during transit.
The product received is defective.
The product received is different from what was ordered.
The product has missing parts or accessories, if applicable.

Return requests must be raised within 24 hours of delivery by contacting us at [Insert Email / WhatsApp Number] with your order ID, clear photos, and an unboxing video.

2. Unboxing Video Requirement

For all marble, stone, idol, fountain, planter, tabletop, décor and fragile products, an unboxing video is mandatory for any damage, defect, missing item or wrong product claim.

The video should clearly show the sealed package being opened and the product condition immediately after opening. Claims without an unboxing video may not be accepted.

3. Non-Returnable Products

All the products are non returnable.

4. Returns

We do not accept any returns.

5. Replacement Policy

If the product is approved as damaged, defective or incorrect, we will offer a replacement wherever possible.

Replacement will be processed after verification of the claim. In case the same product is unavailable, we may offer an alternative product, store credit or refund as applicable.

6. Refund Policy

Refunds are processed only after the returned product is received and inspected by our team.

Once approved, the refund will be initiated to the original payment method within 7–10 working days. The time taken for the refund to reflect in your account may depend on your bank, payment gateway or card provider.

For COD orders, refunds may be processed through bank transfer, UPI or store credit after receiving the required details from the customer.

7. Return Shipping

If the return is due to a damaged, defective or incorrect product, GS Homes will arrange reverse pickup wherever available or guide you with the return shipping process.

If reverse pickup is not available in your area, the customer may be required to ship the product back using a reliable courier partner. Return shipping charges will be reimbursed only if the claim is approved by our team.

Returns due to personal preference, change of mind, size expectations, natural stone variation, or minor colour difference are not accepted.

8. Order Cancellation

Orders can be cancelled only before dispatch by contacting us at [Insert Email / WhatsApp Number].

Customized, made-to-order or specially requested products cannot be cancelled once production or customization has started.

If the order has already been shipped, cancellation will not be possible.

9. Damaged Product During Delivery

If the product appears damaged at the time of delivery, please take photos of the outer packaging before opening it and record a proper unboxing video.

Please report the issue within 24 hours of delivery. Claims raised after this period may not be accepted.

10. Natural Stone Disclaimer

Marble and natural stone products may have natural grains, veins, pores, colour differences, polish variations and small surface marks. These are natural characteristics of the material and not manufacturing defects.

Handcrafted products may also have slight variations in size, carving, shape and finish due to manual craftsmanship.