Terms of Service

GS Homes

Last Updated: [Date]

Welcome to GS Homes. This website is operated by GS Homes. Throughout the site, the terms “we”, “us” and “our” refer to GS Homes. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. General Terms

By accessing this website, you confirm that you are at least the age of majority in your state or country of residence, or that you are using this website under the supervision of a parent or legal guardian.

You agree not to use our products, website, images, content or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. About Our Products

GS Homes offers marble, natural stone, handcrafted décor, idols, sculptures, fountains, planters, tableware, washbasins, wall art and other handcrafted products.

Since our products are handmade and made using natural materials, each piece may have slight variations in colour, texture, grains, veins, carving, polish, finish and size. These natural and handcrafted variations are part of the product’s uniqueness and are not considered defects.

3. Product Information

We try our best to display product images, descriptions, sizes, colours and details as accurately as possible. However, actual product colour and appearance may slightly vary due to screen settings, lighting, photography and natural stone characteristics.

Product dimensions and weight may have minor variations due to handcrafting and natural material differences.

4. Pricing and Availability

All prices listed on the website are subject to change without prior notice.

We reserve the right to modify or discontinue any product at any time. Product availability may vary depending on stock, material availability and artisan production timelines.

In case of pricing errors, product errors or technical mistakes on the website, GS Homes reserves the right to cancel or modify the order after informing the customer.

5. Orders and Payments

When you place an order on our website, you agree to provide accurate billing, shipping and contact details.

Orders are confirmed only after successful payment or order verification, depending on the payment method selected.

We reserve the right to cancel any order if the payment fails, details are incomplete, product is unavailable, or the order appears suspicious or fraudulent.

6. Custom and Made-to-Order Products

Customized, made-to-order, personalized or specially requested products may require additional production time.

Once customization, carving, finishing or production has started, such orders cannot be cancelled, returned or refunded unless the product received is damaged, defective or incorrect.

For custom products, minor differences in stone pattern, carving, polish and finish may occur due to the handmade nature of the product.

7. Shipping and Delivery

We aim to process and ship orders within the estimated timeline shared on the website or during order confirmation.

Delivery timelines may vary depending on product size, weight, shipping location, courier service, weather conditions, public holidays or other situations beyond our control.

GS Homes is not responsible for delays caused by courier partners, logistics issues, incorrect address details or customer unavailability at the time of delivery.

8. Return, Refund and Cancellation

Returns, refunds and cancellations are governed by our Return & Refund Policy.

Returns are accepted only in cases where the product is received damaged, defective, incorrect or with missing parts, subject to verification by our team.

For fragile, marble, stone, idol, fountain, planter and décor products, an unboxing video may be required to process any damage or defect claim.

9. Care and Handling

Marble and natural stone products must be handled with care. Customers are responsible for proper use, cleaning, handling and installation of the product after delivery.

We are not responsible for damage caused by misuse, improper cleaning, chemical exposure, rough handling, incorrect installation, dropping, impact damage or natural wear and tear.

10. Intellectual Property

All content on this website, including product images, videos, text, graphics, logos, product designs, descriptions and branding, belongs to GS Homes or its content partners.

You may not copy, reproduce, edit, distribute, sell or use our website content or product images without written permission from us.

11. User Comments and Feedback

If you share reviews, feedback, suggestions, images or testimonials with us, you agree that GS Homes may use them for marketing, website content, social media or promotional purposes, unless you specifically request otherwise.

You agree not to submit false, abusive, offensive, misleading or unlawful content on our website or social media platforms.

12. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier partners or external platforms.

We are not responsible for the content, privacy practices, policies or services of third-party websites. Customers should review their terms before using such services.

13. Limitation of Liability

GS Homes shall not be liable for any direct, indirect, incidental or consequential loss arising from the use of our website, products or services.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific product purchased.

14. Errors and Omissions

There may occasionally be information on our website that contains typing errors, inaccuracies or omissions related to product descriptions, pricing, offers, availability or shipping details.

We reserve the right to correct any errors, update information or cancel orders if any information is inaccurate, without prior notice.

15. Prohibited Uses

You are not allowed to use our website or products for:

• Illegal activities

• Fraudulent transactions

• Misuse of website content

• Copying product images or designs

• Uploading harmful code or malware

• Collecting customer or business data without permission

• Harassing, abusing or misleading others

Any violation may result in cancellation of access, order cancellation or legal action.

16. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these terms, website usage or purchases shall be subject to the jurisdiction of the courts located in Jaipur, Rajasthan, unless otherwise required by applicable law.

18. Changes to Terms of Service

We reserve the right to update, modify or replace any part of these Terms of Service at any time. Updated terms will be posted on this page with the revised date.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.