Privacy Policy
GS Homes
Last Updated: [Date]
1. General
GS Homes, having its office at [Insert Business Address] (“GS Homes”, “we”, “us” or “our”) manages and operates the website available at [Insert Website URL] (“Website”). The Website facilitates the display, sale and purchase of handcrafted marble, stone-based décor products, idols, fountains, planters, tabletops, serveware, wall art, and other handcrafted products listed on the Website (“Products”).
The terms “User”, “you” or “your” refer to any individual or entity who visits, accesses, browses, registers on, or purchases Products from our Website.
GS Homes respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, share, protect and retain your information when you access our Website, interact with us, or purchase our Products.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Return & Refund Policy, and any other policies made available on the Website.
2. Applicability of this Policy
By accessing, browsing, using, registering on, or purchasing from the Website, you agree to the terms of this Privacy Policy and consent to the collection, use, storage, processing and sharing of your information in accordance with this Policy.
If you do not agree with this Privacy Policy, we advise you not to access or use the Website.
This Privacy Policy is governed by the laws of India, including applicable data protection and information technology laws. India’s Digital Personal Data Protection Act, 2023 provides rights such as grievance redressal for Data Principals, and the DPDP Rules, 2025 were notified by the Government of India on 14 November 2025.
This document is an electronic record and does not require any physical or digital signature.
3. Information We Collect
We may collect personal information from you when you visit our Website, create an account, place an order, contact us, subscribe to our updates, participate in offers, or interact with us through phone, email, WhatsApp, social media or other channels.
The information we may collect includes:
Your name, billing address, shipping address, phone number, email address, order details, payment status, product preferences, communication details, account login details, and any other information you voluntarily provide to us.
We may also collect transaction-related information such as order value, product purchased, invoice details, delivery status, refund or replacement requests, and customer support history.
For payment processing, certain payment-related details may be collected or processed by trusted payment gateway partners. GS Homes does not intentionally store your complete debit card, credit card, UPI PIN, net banking password, or other sensitive payment credentials on its own servers.
4. Sensitive Personal Information
Depending on the services used, we may collect or process limited sensitive personal information such as passwords, payment-related information processed through payment partners, or any information required to complete your purchase, refund, replacement, or legal compliance.
We collect such information only when required for providing our Products, completing transactions, preventing fraud, complying with law, or improving customer experience.
5. Use of Information
We may use your information for the following purposes:
To create and manage your account, process your orders, confirm payments, deliver Products, generate invoices, provide order updates, handle returns or replacements, respond to customer queries, provide support, improve our Website, personalize your shopping experience, recommend relevant Products, send promotional communication, manage offers and campaigns, prevent fraud, protect our Website, resolve disputes, and comply with legal or regulatory requirements.
We may also use your information to communicate with you through email, phone, SMS, WhatsApp, or other available communication channels regarding your orders, abandoned carts, product availability, offers, updates, and customer support.
6. Sharing of Information
We may share your information with trusted third parties only where necessary for business, operational, legal, or service-related purposes.
This may include shipping and logistics partners, payment gateway providers, website hosting providers, Shopify or e-commerce platform partners, marketing platforms, analytics providers, customer support tools, professional advisors, legal authorities, and other service providers who help us operate the Website and fulfil your orders.
We do not sell your personal information to third parties.
Third-party service providers are expected to use your information only for the purpose of providing their respective services and are required to follow reasonable privacy and security practices.
7. Payment Information
Payments made on the Website may be processed through secure third-party payment gateways. These payment partners may collect payment details such as card information, UPI details, net banking information, wallet details or other payment-related information as required to complete the transaction.
Your payment information is governed by the privacy policy and terms of the relevant payment gateway or banking partner. GS Homes is not responsible for any issue arising from the payment gateway’s systems, except where required under applicable law.
8. Cookies and Tracking Technologies
Our Website may use cookies, pixels, tags, analytics tools, and similar technologies to improve your browsing experience, understand Website performance, remember your preferences, analyze traffic, personalize content, and show relevant advertisements.
Cookies may collect information such as IP address, browser type, device details, pages visited, time spent on the Website, referring pages, and browsing behavior.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features, functions, or shopping experience on the Website.
9. Marketing Communication and Opt-Out
With your consent or where permitted by law, we may send you updates about new collections, handcrafted products, offers, promotions, launches, festive campaigns, and other brand communication.
You may opt out of receiving promotional emails or messages by clicking the unsubscribe link in our emails or by contacting us at [Insert Customer Support Email].
Please note that even after opting out of promotional communication, we may still send you important transactional messages related to your orders, payments, deliveries, returns, refunds, account updates, or legal notices.
10. Data Retention
We retain your information only for as long as necessary to fulfil the purposes mentioned in this Privacy Policy, including order processing, customer support, accounting, taxation, legal compliance, dispute resolution, fraud prevention, and business records.
Once the purpose of retaining the information is fulfilled and retention is no longer required under law or business necessity, we will take reasonable steps to delete, anonymize, or securely store such information.
11. Data Security
We take reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security of data transmitted through the Website.
You are responsible for maintaining the confidentiality of your account login details and password.
12. Third-Party Websites and Links
Our Website may contain links to third-party websites, social media pages, payment gateways, shipping partner websites, or other external platforms.
Once you leave our Website, the privacy practices of those third-party websites will apply. GS Homes does not control and is not responsible for the privacy policies, content, or practices of third-party websites or applications.
We encourage you to review the privacy policy of any third-party website before sharing your information.
13. Children’s Privacy
Our Website is not intended for use by individuals below the age of 18 years. We do not knowingly collect personal information from minors.
If we become aware that we have collected personal information from a minor without proper consent, we will take reasonable steps to delete such information.
14. Your Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of certain information, withdrawal of consent, or opt-out from promotional communication.
You may send such requests to [Insert Customer Support Email].
Please note that deletion of certain information or withdrawal of consent may affect our ability to provide certain services, process orders, complete deliveries, manage returns, or comply with legal obligations.
We may refuse or limit a request if retaining the information is required for legal, tax, accounting, fraud prevention, dispute resolution, or regulatory purposes.
15. Location and Device Information
We may collect limited device, browser, IP address, and approximate location-related information for security, analytics, fraud prevention, order fulfilment, and Website improvement.
We do not collect precise GPS location unless required for a specific feature or service and only with your consent.
16. International Access
GS Homes is operated from India. If you access the Website from outside India, your information may be processed and stored in India or through third-party service providers located in other jurisdictions.
By using the Website, you consent to such processing, storage, and transfer of information as required for operating the Website and fulfilling your orders.
17. Changes to this Privacy Policy
We may update, modify, or revise this Privacy Policy from time to time based on business, legal, operational, or regulatory requirements.
Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such updates will be considered acceptance of the revised Privacy Policy.
We encourage you to review this page periodically.